Policies/Arrival

all Policies

LATE CANCELLATION POLICY: Appointments canceled with less than 24 hours notice are subject to a 50% cancellation fee.

NO SHOW POLICY: No-shows or missed appointments without notice will be charged 100% of the service cost. No exceptions. If you miss three consecutive appointments without notice, you may lose the ability to book future appointments.

DEPOSITS: All deposits for makeup services, in studio bridal makeup, lessons and the Pro classes are final and cannot be refunded or transferred to another date or service.

REFUND POLICY: Please note that all sales are final, and no refunds will be issued for any services or products. Shy encourages open communication during your appointment to ensure you are happy with the results before leaving. If you have any concerns, please refer to the Redo Policy to see if you qualify for a complimentary adjustment.

GRACE PERIOD POLICY: There is a 10 min grace period for appointments. After that, your service may be shortened or rescheduled. Rescheduling may result in a late cancellation fee. Please arrive promptly.

CHILDRENS POLICY: Junior clients of all ages are welcome! Children under 10 without an appointment must stay with a supervising adult. If not, your appointment may need to be rescheduled or canceled.

FOREIGN LASH REFILL POLICY: Foreign fills from other lash artists are not accepted. A removal and full set will be required.

REDOES: If for any reason you are not completely satisfied with your service. Redo requests must be made within the same week of your original appointment. Redos are only available for the same service originally performed. No changes or new services will be included in a redo appointment. Improper care that results in dissatisfaction may void redo eligibility. Shy strives to ensure every client leaves feeling confident and cared for. If there’s an issue, please reach out promptly— Shy is here to make it right!

Packages: All service packages must be paid in full at the time of purchase to receive the discounted rate. Packages are non-refundable and non-transferable once purchased. Services must be booked in advance and are subject to availability. Packages must be used within the following timeframes per package terms and conditions. Unused sessions will expire after this period unless otherwise approved. Please provide at least 24 hours' notice to cancel or reschedule an appointment. No-shows or late cancellations may result in one session being deducted from your package. It is the client’s responsibility to schedule all sessions within the active timeframe. Results vary depending on consistency and home care—regular attendance and aftercare are key.

PRODUCT EXCHANGE POLICY: If you are unhappy with a product, you have 14 days from the date of purchase to return it for an exchange. Products must be unused, in original packaging, and accompanied by a receipt. The exchange must be for a product of equal or lesser value.